Return Policy — OnlyMart.pk

Last updated: August 11, 2026

At OnlyMart.pk, all sales are final. We do not accept returns or exchanges for reasons such as change of mind, incorrect size, or personal preference. Please review your order carefully before confirming purchase.

When We Accept a Return

We only accept returns for items that arrive broken, damaged, or defective. If this happens:

  1. Contact us within 48 hours of delivery at support@onlymart.pk or via WhatsApp, quoting your order number.
  2. Include clear photos/video of the damaged item, the packaging, and the shipping label.
  3. Do not use or discard the item — keep it in its original packaging until the claim is resolved.

Claims submitted after 48 hours, or without photo/video evidence, will not be accepted.

Resolution

Once a damage claim is verified, we will offer one of the following at our discretion:

  • A free replacement of the same item (subject to availability), or
  • A full refund to your original payment method or store credit.

Verified claims are typically resolved within 5–7 business days.

Non-Returnable Situations

Returns will not be accepted for:

  • Change of mind or “no longer needed”
  • Wrong size, color, or model ordered by the customer
  • Items without original packaging, tags, or accessories
  • Items reported damaged after use
  • Claims made more than 48 hours after delivery

Order Cancellations

Orders can be cancelled only before they are dispatched. Once shipped, the order is treated as final and subject to this policy.

Contact Us

For any return or damage claim: Email: support@onlymart.pk WhatsApp/Phone: 0302-0111187

By placing an order with OnlyMart.pk, you agree to this Return Policy.